Delivery & Returns


DELIVERY

Processing Time

All orders are processed within 2 - 4 business days, unless stated otherwise. Once shipped, you will receive a tracking code via email to track your package.

Domestic Delivery

JEWELLERY

There are two options available for delivery of jewellery. 

  • Pos Malaysia Registered Mail - RM4.50
    Estimated delivery time is 4 - 7 working days. 
  • Pos Laju (Express) - RM7.50
    Estimated delivery time is 2 - 4 working days.

Please note that there may be slight delay in delivery time due to shortage of manpower throughout COVID-19 or festive season for either delivery options.

 

HOMEWARE

Due to the weight and size of packaging, shipping of home accessories is currently only available to West Malaysia addresses.

  • Ninja Van - RM10.00
    Estimated delivery time is 2 - 4 working days

 

COMBINED PRODUCTS

For any purchases that includes both jewellery and homeware item, shipping will be calculated based on weight. 

 

International Delivery

COVID-19 SHIPPING UPDATE (as at 30th Oct 2020):

Due to the pandemic, Pos Malaysia has suspended international registered mail deliveries to all countries except SINGAPORE. Express delivery with a different courier is available only upon request. Rates vary depending on destination and weight of parcel. Kindly email us at hello[at]kittuco.com with your order item(s) and address for us to quote you the appropriate shipping fee.

International orders are shipped via Pos Malaysia. 

International shipping rates are as follows:

Zone 1

Singapore, Brunei Darussalam, Hong Kong, China, Indonesia, Myanmar, Philippines, Thailand

Flat delivery rate without tracking: RM12

Flat delivery rate with door-to-door tracking: RM25

Estimated delivery time: 6 - 12 business days

Zone 2

All other countries except those listed above

Flat delivery rate without tracking: RM15

Flat delivery rate with door-to-door tracking: RM28

Estimated delivery time: 10 - 21 business days

Please note that all applicable taxes, customs or import duties at the destination country are the responsibility of the buyer and must be paid by the buyer in order for the package to clear customs.

 

HOMEWARE

We are still on the lookout for the best rates to ship our home accessories internationally. If you'd still like to make a purchase, do drop us an email and let us know which products you'd like to get. We will check for the best rates accordingly. Rates vary depending on destination and weight/ size of parcel.

 

RETURN & EXCHANGE

For hygiene purposes, we do not accept returns.

We do accept exchanges if the item received is incorrect. Please email us at hello[at]kittuco.com to arrange for an exchange and include your order number and a photograph of the item that you received. Return postage for this will be reimbursed to you. However, the item must be returned back unworn with no damages and in the original packaging. In the event the correct item is out of stock, store credit or a full refund will be issued.